Our Privacy Policy
Last Updated: Jun 4, 2024
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Inferences from Other Data, including inferences created from other personal information collected
Browser Cookies
We use cookies to create a better experience for you on our site. This website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.
Information from other sources
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals).
The categories of information we may collect include:
Other consumers (e.g., referrals)
- Personal Identifiers, including Email address
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | We delete or anonymize data concerning your use of our website within 15 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep customer feedback and correspondence with our customer service for up to 15 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Purchases, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Telephone number, Purchases, Age, Sex, gender, or gender identity, Inferences created from other personal information collected | We retain review, survey, and feedback data for up to 15 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months. |
| Data we collect for security purposes, including Name, Postal address, Online Identifiers, Purchases, Precise geolocation, Inferences created from other personal information collected | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Creating Customer Profiles
- Data Storage
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Meeting Compliance & Legal Requirements
- Operating our Website or Mobile Apps
- Organizing & Managing Data
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Fulfillment Warehouse, Governance, Risk & Compliance Software, IT Infrastructure Services, Marketing Agency, Sales & Marketing Tools, and Website Developers | Ad Networks, Business Operations Tool, Customer Support Tools, Data Analytics Providers, Data Cooperative, Fulfillment Warehouse, Sales & Marketing Tools, and Shipping Services |
| Internet Activity | Commerce Software Tools, Governance, Risk & Compliance Software, Marketing Agency, and Sales & Marketing Tools | Ad Networks, Data Analytics Providers, Data Cooperative, and Sales & Marketing Tools |
| Commercial Information | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Fulfillment Warehouse, IT Infrastructure Services, Marketing Agency, Sales & Marketing Tools, and Website Developers | Ad Networks, Business Operations Tool, Customer Support Tools, Data Analytics Providers, Data Cooperative, Fulfillment Warehouse, Payment Processors, and Sales & Marketing Tools |
| Financial Information | Commerce Software Tools | Payment Processors |
| Inferences from Other Data | Marketing Agency | None |
Information "Sharing" and "Selling":
We "share" certain personal information with third-party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, and Online Identifiers. This allows us to show you ads that are more relevant to you.
We "sell" personal data to third parties, as that term is defined in the CCA.
You may opt out of these data practices here. We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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